Enera raises $2M to improve the EV charging experience

Enera, an AI-powered driver experience platform for
electric vehicle charging, has raised $2 million in funding. The round was led
by Lakehouse Ventures, marking the firm’s first investment outside the US, with
participation from Divergent Capital, Masia and a group of angel investors,
including several founders from across the mobility and technology ecosystem.

As electric vehicle adoption continues to grow,
charging reliability remains a key challenge for both drivers and operators.
While charge point operators often report high charger uptime, a significant
proportion of charging sessions still fail, creating a disconnect between
network performance metrics and the real-world experience of drivers.

According to the company, one of the reasons for this
gap is the industry’s limited visibility into the causes of failed charging
sessions. Customer support is frequently handled through outsourced call
centres, making it difficult for operators to capture and analyse the
information needed to identify recurring issues and improve service quality.

To address this, Enera has developed a platform that
combines driver support interactions, telemetry data and backend system logs
into a single operational view. Its AI-powered Control Room helps operators
understand why charging sessions fail and identify where the customer
experience is breaking down.

The platform also enables operators to deploy AI
support agents that can assist drivers, troubleshoot issues, monitor charging
networks and proactively intervene before problems escalate.

Operators can’t see where their experience is
breaking down, and users carry the cost. We are building the AI recovery layer
for that entire category of infrastructure,

says Nicholas Marquardt, co-founder and CEO of Enera.

The company believes that improving the visibility of
charging failures and automating support workflows can help operators increase
charging success rates while providing drivers with faster and more effective
assistance.

Enera will use the funding to accelerate pilots
already underway with leading UK charge point operators and support its
expansion across Europe. The company also plans to further develop its AI
platform and expand its capabilities across driver support, network monitoring
and operational insights.