Claimlane bags €5.6M to turn product claims into business value

Aftersales product resolution platform Claimlane has raised €5.6
million in a Series A funding round led by Verb Ventures, with participation
from Skagerak Capital and Vendep Capital. The investment will support the
development of customer-specific AI agents and the company’s expansion in the
United States.

Claimlane develops a platform that helps brands
and retailers manage product-related issues, including warranty claims,
repairs, replacements, refunds and supplier coordination. Its customers include
Skechers, Black Diamond, tonies and Hummel.

Handling faulty or damaged products often
involves multiple parties across the supply chain, from retailers and
manufacturers to suppliers and repair partners. These processes can be complex
and time-consuming, particularly when businesses rely on disconnected systems
to assess claims, determine responsibility and coordinate resolutions.

Claimlane aims to simplify these operations by
bringing the different stages of aftersales product resolution into a single
platform. The system connects customers, retailers, brands and service
partners, allowing them to share information, assess product issues based on
warranty conditions, supplier agreements and case histories, and coordinate the
actions needed to resolve them. These actions can include arranging repairs,
initiating replacements, processing refunds or issuing credit notes through
connected systems.

By reducing manual administration and improving
access to case information, Claimlane also aims to help businesses identify
recurring product issues, improve supplier relationships and recover value from
products that might otherwise be lost.

We see an opportunity to change the economics of
aftersales across both customer and business relationships. Resolve issues in a
way that earns customer trust, recover more value from products and give teams
time to improve the business. This investment will help us bring AI deeper into
that work and further accelerate our growth in the US,

said Anders Sommer, CEO
and co-founder of Claimlane.

The new funding will support Claimlane’s
development of AI agents tailored to customers’ products, policies, supplier
agreements and workflows. These agents are designed to help aftersales teams
assess relevant information, reduce repetitive tasks and manage cases more
efficiently, while maintaining human involvement in decisions that require
judgement.

The company also plans to develop
industry-specific capabilities for sectors including electronics, furniture and
outdoor equipment.

Alongside
product development, Claimlane will use the investment to expand its US
operations and work more closely with brands and retailers in the market. North
America has become the company’s largest market for new customers so far this
year.