AI platform Reply Next secures €400K pre-seed funding

Reply Next, an AI
platform for managing the digital presence of businesses with multiple
locations, has raised €400,000 in pre-seed funding. The round was led by
independent investment firm 4Founders Capital, with participation from business
angels including Juanjo Mostazo and David Alcobero.

Founded by
telecommunications engineer Miguel Peñate, Reply Next allows brands with
hundreds or thousands of physical locations to manage and optimise their
digital presence from a single place.

The company is
targeting the growing volume of digital interactions associated with individual
locations. Reviews, ratings, messages, searches and recommendations across
platforms including Google Maps, Booking, the App Store and Google Play, as
well as AI-powered search engines, generate information about each location
that is not always translated into business actions.

Nine out of ten
companies don’t know how much revenue their stores generate through Google
Maps, 70% of brands don’t respond to users on public channels, and fewer than
10% of businesses appear in AI-powered search engine results. Reply Next was
created to close this gap and give each location the intelligence it needs to
compete,

said Miguel Peñate, founder and CEO of Reply Next.

Reply Next brings
information and digital interactions associated with each location into a
single platform. Its AI agents can respond to customers, identify issues and
opportunities, monitor competitors and carry out tasks automatically according
to each brand’s guidelines.

The company aims to
move beyond managing individual interactions by providing a system that can
identify opportunities, anticipate problems and take action to improve a
location’s visibility, attract customers and increase revenue.

The funding will be
used to strengthen Reply Next’s technology and sales teams, accelerate product
development and develop new AI agents designed to automate processes and
decisions for brands.