Year: 2025

Artificial Intelligence in Customer Service: What does the EU AI Act mean for customer care teams?

Artificial Intelligence in Customer Service: What does the EU AI Act mean for customer care teams? The EU AI Act is the European Union’s first-ever legal framework designed specifically to regulate artificial intelligence. Adopted in 2024, it introduces a risk-based approach, classifying AI systems into four categories: minimal, limited, high,

Double Tap Investments invests in Ukrainian defence startup Hard Cat Drones

Double Tap Investments invests in Ukrainian defence startup Hard Cat Drones In early 2025, the British-Finnish venture capital firm Double Tap Investments made an investment in Hard Cat Drones, a Ukrainian defense startup specializing in the development of innovative unmanned systems for river and maritime operations. The amount of the

Microsoft and OpenAI expand cooperation. The companies have announced a new stage in their partnership

Microsoft and OpenAI expand cooperation. The companies have announced a new stage in their partnership OpenAI and Microsoft have signed a memorandum of understanding (MOU) outlining the direction of their future cooperation. The document is preliminary in nature, and the parties are currently working on finalizing the terms of the

Ukraine launches WINWIN EdTech Center of Excellence — a platform for the development of educational technologies

Ukraine launches WINWIN EdTech Center of Excellence — a platform for the development of educational technologies The WINWIN EdTech Center of Excellence, an educational technology center created as part of the WINWIN Digital Innovation Development Strategy until 2030, has officially launched in Ukraine, the Ministry of Digital Transformation reports. The

Ukrainian defense tech Falcons raises investment from US fund Green Flag Ventures

Ukrainian defense tech Falcons raises investment from US fund Green Flag Ventures Ukrainian defense startup Falcons has secured funding from US venture capital fund Green Flag Ventures, according to AIN’s sources. The company plans to use the funds to obtain NATO certification, expand production, and prepare for the export of